Frequently Asked Questions about VPN
What is VPN?VPN stands for Virtual Private Network. The main purpose of our VPN service is to ensure your security and privacy. To do this, Zorro VPN encrypts the traffic you transmit over the network.
How does VPN work?Zorro VPN adds a new network interface which functions exactly as if you are working with a direct Internet connection. However, your IP address is now different, and all your traffic is encrypted. VPN enables a host computer to send and receive data across shared or public networks as if they are an integral part of a private network, with all the functionality, security and management policies that private networks provide.
Will VPN slow down my system or Internet connection?We do NOT decrease the connection speed for any of our users. No matter you are a free user or have purchased a subscription – we will provide you the maximum possible connection speed for the current conditions. However, the conditions for your connection may vary because of the current workload on the selected VPN server and the distance from you to the selected VPN server.
Does Zorro VPN keeps any logs?We do not log real ip addresses, we do not log assigned servers, we do not log login or logout times, we don’t merge any real data (like purchase data) into account data, we do not log traffic data (e.g. which websites are visited) nor any information sent via a Zorro vpn.
Why is my virtual IP detected to be from a different country than the one I choose?Most of the geo-location services, like WhatIsMyIP and SpeedTest, update their IP databases rarely. That is why your virtual IP address can be detected as if it is located in a different country than the one you choose.
Where do we get WiFi hotspot information?All WiFi hotspots that you see in our app have been provided to us by WiFi Map LLC. You can get millions of free WiFi by downloading their app here. WiFi Map is the largest database of free and accessible WiFi, continuously updated by its community members worldwide.
How Do I Cancel My Subscription?If you purchased your subscription in the app via Apple Store, please follow the instructions on Apple’s support site here.
If you have a monthly plan purchased on the 14th June and you request a cancellation on the 16th June, the subscription will not renew but you will still have access to the unlimited plan until the 14th July. Similar for yearly plans.
How can I reach Zorro VPN customer support?You can ask any question you have here.
How many servers has Zorro VPN?The full list of VPN locations includes more than 60 countries and a huge number of servers (over 3500) to connect to. Check more information here.
Do you offer a free trial?After the 3-day free trial, your subscription automatically renews for $9.99/month, unless it is canceled at least 24 hours before the end of the trial period. Your Apple ID account will be charged for renewal within 24 hours before the end of the trial period. You can manage and cancel your subscriptions by going to your App Store account settings after your purchase. The 3-day trial offer is limited to one 3-day trial offer per user. Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription. All prices include applicable local sales taxes.
How to purchase a Zorro VPN subscription?You can purchase Zorro VPN directly from the apple store, from a newsletter, an affiliate, or through various special promotions. Either way, the order process takes place online, where you first decide on the payment interval (e. g. monthly or yearly).
How can I check if I have connected successfully?If you want to double-check whether your connection is really secure after connecting to a Zorro VPN server, you can do so using either of the following methods: Go to Zorro VPN App. If the connection is successful, at the top of the page should say that your status is Protected.
Will I get a different IP every time?If you connect to the same server you will usually get the same IP address which you will share with other Zorro VPN users.
How to download Zorro VPN software?You can download Zorro VPN app for any IOS device here.
Still have questions? We are here to help.